THE BATHROOM IS GENERALLY the smallest room in the spa, which also makes it the most overlooked space. Why is that? Many clients are won or lost by your spa/salon bathroom. Does your bathroom meet your clients’ standards? There is nothing as critical as a bathroom. If yours is filthy, you may lose a client forever. They may think you do not care enough about sanitation and are cutting corners or not cleaning properly. Because it matters! Most spa owners recall the news story about Paula Abdul contracting a nail (Click here To Read more…)
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What You Can Learn from Soup Nazi About Dealing With Clients And Doing Business On Your Own Terms
If you’ve ever watched Seinfeld, you’ll remember the episode of the Soup Nazi. It’s the famous episode where Jerry, George and Elaine go to this new soup stand that Kramer has been raving about. The owner of the joint is referred to as the Soup Nazi, because of his attitude and his short temper. Plus, there was a certain ‘procedure’ you had to follow when you ordered the soup. If you haven’t, you can watch the best of Soup Nazi here >> So Jerry explains the procedure for ordering the soup (Click here To Read more…)
